Annex C

Summary of Housing Landlord

Priorities for 2025-26

a) Programme of Estate Walkabouts - published dates for partners and tenants to walk the patch and discuss opportunities, issues and concerns with positive service responses provided quickly.

b) Work collaboratively with partners to develop and adopt the Neighbourhood Model of working.

c) Deliver investment into communities through the Neighbourhood Investment Programme, working collaboratively as part of the Neighbourhood Model.

d) Increase the number of tenancy and wellbeing home visits by Housing Management Officers, aiming to deliver over 1000 visits during 2025-26.

e) Submit evidence to achieve Domestic Abuse Housing Alliance Accreditation.

f) Develop the Open Housing System to allow repairs to be logged and repair appointments to be booked online, providing greater convenience for tenants.

g) Adopt the new repair policy to support effective service delivery.

h) Introduce transactional repair feedback from tenants to improve understanding of performance and to enable a quick response where the service did not meet expected standards.

i) Complete retrofit works at Alex Lyon House, Honeysuckle House, and SHDF Wave 2 funded works.

j) Improve over 1000 council homes through the delivery of the £15m planned investment programme.

k) Undertake stock condition surveys for all homes which were not surveyed during 2024-25.

l) Develop a revised Housing Adaptations Policy to create a long-term approach to the delivery of additional council homes with improved accessibility standards.

m) Develop a new Tenancy Policy which is customer facing in its content and tone and sets expectations around a person centred and joined up approach to tenancy management.

n) Deliver additional affordable homes at Burnholme and Duncombe Barracks, re-let the refurbished homes at Bell Farm and Glen Lodge, start construction of new affordable homes at Ordnance Lane, progress plans for affordable housing delivery at Lowfield Plot A and dispose of the following sites for affordable housing – Morrell House, Woolnough House, former Clifton Without School Site, Castle Mills, and Lowfield Plot B.

o) Speed up the decision process for those applying to be on the Housing Register. Process the existing backlog of applications.

p) Develop a new tenancy sustainment strategy to ensure there is a planned and coordinated approach to support tenants in managing their homes and the responsibilities and obligations which come with a tenancy.

q) Introduce an improved and more comprehensive route to capturing tenant feedback through person to person interviews.

r) Review the approach and process for responding to complaints or cases of ASB including providing training for staff where needed.

s) Implement the Actions from the Member Responsible for Complaints Action Plan.